Customer Service Practitioner L2 Apprenticeship

Everyone Active – Houghton Sport and Wellness Centre.

Why not apply for an Everyone Active apprenticeship programme today! We are a leader in leisure industry specific apprenticeships giving you the skills and qualifications to have a career in leisure. 

This 12-month work-based programme will include both on and off-the-job training and give you a Level 2 Customer Service Practitioner qualification. 

The successful candidate will be responsible for providing professional customer service in an efficient and helpful manner. 

We need an Apprentice Customer Service Advisor who will… 

Be passionate about promoting our products  Be able to work under your own initiative and work as part of a team  Have an enthusiastic can-do attitude and friendly personality  Be confident in using computers and answering the telephone 

You will be required to work days, evenings and weekends. 

Full training will be given on the centre’s systems. 

As part of your apprenticeship, you will work alongside experienced colleagues to develop the skills, knowledge, and confidence needed to deliver exceptional customer service. You’ll play a key role in ensuring every visitor enjoys a positive experience from the moment they enter our centres. You will also be expected to have a hands-on approach across the Leisure Centre, helping to assemble equipment and other duties.

What can we do for you? 

Well, along with a competitive salary and opportunities for development, you’ll also get to enjoy working in a vibrant, exciting and friendly environment. Furthermore, as an added bonus, you and a partner/children will also get to enjoy free membership to our 220 plus centres nationwide.

Training:

The apprentice will receive full on-the-job training, as well as 20% off the job training. They will also receive a full wrap-around service from SCL.

Training Outcome:

The apprentice can move on to a L3 once they have completed their L2 Customer Service Practitioner qualification.

Employer Description:
We are a leader in leisure industry specific apprenticeships giving you the skills and qualifications to have a career in leisure

Working Hours :
TBC at the interview stage.

Skills:
Customer care skills,Organisation skills,Team working,Administrative skills,Communication skills