IT Web Helpdesk Apprentice

This role is suited to someone with a passion for eCommerce/Digital and a real determination to grow their career.

Duties will include:

Listen and understand our client's requests for feature development on their website and then liaise with our development team to develop the requested features Stay up to date on the latest eCommerce trends and recommend developments to our clients Take phone calls and ticket requests from our clients and ensure their websites are performing to the best of their ability Liaise with the internal marketing team to develop client's Digital Marketing approach from a technical point of view Be the first point of contact for our clients in terms of technical requests, bugs and fixes

Training:
Digital Support Technician Level 3 Apprenticeship Standard

Training Outcome:
Possible permanent opportunity for the right candidate

Employer Description:
Being a top-rated Magento Development Agency, we believe in providing cost-effective solutions including Magento Support, (Adobe Commerce) eCommerce platform and Digital Marketing. We guarantee diverse functionality and a smooth customer experience.

Working Hours :
Monday - Friday. Exact times TBC

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Number skills,Analytical skills,Logical,Team working,Non judgemental,Patience,Interest in Marketing,Excellent interpersonal skills,Good, spelling, grammar skills,Resilience