IT Support Apprentice

Being the first point of contact for our colleagues, airliners, ground partners, and concessionaires on our friendly and busy IT Service Desk Log and track incidents and requests through the ITSM tool, ensuring they are classified and prioritized correctly.  Provide remote support to end-users on a wide range of IT issues, including hardware, software, and networking problems Complete daily checks, such as backups from the night before Provide support for Microsoft and Office 365 Update and maintain knowledge base articles and internal documentation to assist with common support requests and to improve the efficiency of the support process  

Training:

PERCIVAL HOUSE, 134 PERCIVAL WAY, LONDON LUTON AIRPORT, LUTON, LU2 9NU

Training Outcome:

This could be a good gateway into an entry level role within the IT Team.

Employer Description:

London Luton Airport (LLA) is one of the UK’s busiest airports, carrying over 16.7 million passengers in 2024. The airport is operated by a consortium, of which the majority shareholder is AENA, the world’s largest airport operator, and InfraBridge, a leading infrastructure investment manager. Airlines include Jet2, easyJet, Wizz Air, Ryanair, Tui, FlyOne, Sun Express and El Al. The airport is owned for community benefit by Luton Rising, a company wholly-owned by Luton Council, which has invested more than £500m in front-line, voluntary and charitable services since 1998. LLA continues to be major employer and a key economic driver in Bedfordshire — supporting 28,000 jobs and contributing £830 million per year to the local economy. To learn about the progress London Luton Airport is making across its sustainability programme please click here. Further information on London Luton Airport can be found here: https://www.london-luton.co.uk/

Working Hours :
37 hours per week (Including one study day) Typical working hours – shift pattern (8am-5.30pm), including on-call after 3 months of service

Skills:
Communication skills,Attention to detail,Customer care skills,Problem solving skills,Logical,Team working,Initiative