Customer Service Apprentice

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

The duties required by this role include:

Reception duties Assisting patients in choosing glasses Invoicing Sales Helping in the onsite optical laboratory

Training:
Customer Service Level 2 Apprenticeship Standard Relevant workplace training Functional Skills if required

Training Outcome:
To be decided upon completion of qualification

Employer Description:

T.Cox Opticians is an independent family practice, specialising in ophthalmic healthcare We have 2 branches, one based in Castle Bromwich and one in Ward End. Both practices have been established for over 30 years. We believe in delivering outstanding customer service. That means listening more carefully, empathising with your issues, passing on the wealth of our knowledge and delighting you with the best service possible Our commitment is to deliver exceptional quality eye care with personal, friendly service, providing genuine advice and help to suit your needs. We recommend you the best in frames and lenses, if they are required, and will guide you on the choices available to you so that you are completely happy with your new eyewear or contact lenses. We offer value for money, personal service and the highest quality products.

Working Hours :
Monday - Thursday, 09:00 - 17:30; Friday, 09:00 - 13:00; Saturday, 09:00 - 13:00

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience