Customer Service Apprentice

This is an exciting opportunity for anyone who wants to start a career in Customer Service, enjoys talking to people, and has the drive to grow our brand, develop relationships, and provide exceptional service to our loyal customers.

Daily duties will include: 

Manage incoming and outgoing calls to customers Use our bespoke IT software to carry out your day-to-day role Place customer orders and assist with promotional items/POS  Create delivery schedules and process installation requests and repairs Manage and process customer returns Complete monthly reporting Support the Thatchers Cider Shop – both customer-facing and administration Package online sales for dispatch to customers Deliver all aspects of customer care You’ll gain a strong grounding in the business and develop expertise in customer service, communication, and administration

Alongside your line managers and college assessors, our dedicated Talent Team will be there to guide you through your full Thatchers Company Induction, as well as support you throughout your career journey, in the form of regular check-ins.

We’ll help you to complete a L3 Customer Service Apprenticeship with Weston College, and we’ll tailor a training plan just for you, helping you grow through attending business events and networking opportunities.

Training:

Level 3 Customer Service apprenticeship standard:

Attendance of 1 workshop a month Assessor visits to the workplace once the workshops have finished to prepare you for your End Point Assessment If you have not already achieved a C/4 + in both maths and English (or equivalent) and cannot provide evidence in the form of a certificate, you will also need to achieve Functional skills at Level 2, in both maths and English. This will include sitting an exam You will be given some of your working week dedicated to your apprentice study, or Off the Job Training, to carry out self-supported study, compiling your portfolio or completing work set by your assessor End point assessment to achieve your final apprenticeship grade

Training Outcome:

This is the first time we have advertised for a dedicated Customer Service apprentice. However, we have had previous apprentices who have progressed into Customer Service Team Leader roles.

Employer Description:

Since 1904, Thatchers has been crafting some of the world’s best cider. Now in our fifth generation of family cider makers, we take pride in our Somerset roots.

We’ve grown a lot, thanks to big investments in marketing, people development, innovative tech, and our world-class cider mill. But guess what? We’re just getting started.

Working Hours :
Days of the week: Monday-Friday (will include rotational weekend working). Times to be confirmed. Hours per week: 40hrs. Breaks and lunchtime: 30min lunch break.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Logical,Initiative,Smartly presented,Confident