Travel Consultant Apprentice

Supported by senior team members you will: 

Meet & greet new and existing customers in store, providing a professional warm welcome. Handling holiday enquiries, face to face, over the phone and by email. Training and development, this may also include exciting opportunities to attend industry events in the UK and overseas. Research and explore holiday enquiries using online platforms, reservation agents and email. Booking clients holidays, providing first class service end to end, using learnt top class selling skills. Administration in all areas relating to travel. Providing excellent customer service. Working towards shop targets and individual KPI's.

Training:
This apprenticeship forms part of a formal qualification; on successful completion, you will achieve a level 3 Travel Consultant qualification that will be added to your digital achievement record. Functional Skills in English and maths if required. Working with our chosen training provider, you will be assigned a specialist travel assessor who will be working closely with you throughout your apprenticeship to ensure you have a robust, enjoyable, and enriching journey. Training will be carried out online/face-to-face, both individually and as part of a classroom, to ensure you have an enhanced experience. You will be assigned 6 hours a week in the workplace to spend towards your qualification with full support from your manager and assessor.

Learning first hand from specialists and peers, you can become a fully fledge Travel Consultant in little over a 12-month period.

Training Outcome:
On successful completion of the Travel Consultant Level 3 Apprenticeship, you may be offered the opportunity to complete a further qualification that will enhance your skill set. The next steps will be discussed in your 1-2-1's

Employer Description:

With over 60 years of industry experience, Horizon Holidays is a trusted name in worldwide travel. We use our deep knowledge of the world’s best destinations to create personalised journeys, from relaxing beach escapes and cultural city breaks to unforgettable cruises.

We pride ourselves on making travel affordable, stress-free, and memorable. Our UK-based team is available 24/7 to support customers throughout their trip, alongside our trusted in-resort partners because with Horizon, no one ever travels alone.

As a true one-stop travel shop, we provide flights, hotels, holidays, cruises, and travel money all in one place. Customers love our great-value packages, expert advice, and even the chance to preview destinations through our unique VR experience in our Birmingham office. Whether it’s families, couples, groups, or solo travellers, we help every customer find their perfect getaway.

Working Hours :
Monday - Saturday, 10.00am - 6.00pm. 5 working days will be allocated.

Skills:
Communication skills,Attention to detail,Customer care skills,Administrative skills,Team working,Geography