Customer Service Advisor Apprentice

Acting as a first point of contact for incoming customer enquiries by phone and email Providing accurate information regarding services, job status, and operational requirements Logging customer jobs and supporting ticketing accurately within the company system Liaising daily with drivers to ensure they have accurate job sheets, site access details, and disposal information Communicating any changes or issues to drivers and planners in real-time Supporting the Transport Planner with scheduling, reallocating jobs, and managing driver availability when required Ensuring compliance information (waste transfer notes, permits, photos, disposal tickets) is uploaded and correctly recorded Assisting with generating and sending customer job confirmations, updates, and completion reports Updating customer records, site details, and job notes on internal systems Supporting job checks, and general administrative tasks Helping to monitor shared inboxes and action queries in line with service desk requirements Learning and understanding the basics of the liquid waste industry, including tanker operations, disposal sites, and environmental compliance Ensuring customer and driver information meets regulatory requirements Escalating compliance or safety concerns to the operations team Minimum of 6 hours per week spent on apprenticeship work and training

Training:

Business Administrator Level 3.

You'll attend monthly 1-2-1 meetings (online via teams every month - NO classroom OR college!) with your tutor and learn about modules including the organisation, stakeholders, relevant regulation, business fundamentals, processes & external factors. You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer.

Training Outcome:

As with any apprenticeship opportunity - if you prove yourself to be a valuable member of the team there is a strong chance of a permanent post within the business.

Employer Description:
Environmental Waste Management (EWM) is a fast-growing business specialising in liquid waste disposal and the removal of hazardous waste. Based in Epping, their team of highly skilled professionals handle flood-related waste, contaminated materials, sewage, industrial waste and are specialists with hazardous waste removal.

Working Hours :
Monday to Friday 9am to 5pm.

Skills:
Attention to detail,Communication skills,Customer care skills,Initiative,IT skills,Logical,Organisation skills,Problem solving skills,Team working