Business and customer support apprentice with the Business Management team

Working with other admin staff across 3 sites, you will be supported by a team leader and will be supporting management teams and senior officers by providing administrative support so they can focus on supporting our vulnerable service users.

You will learn telephone, reception and a wide range of administrative skills to not only develop your knowledge of working in Adult Social Care, but also administration skills.

Whilst undertaking your apprenticeship you will work towards developing your skills, knowledge and experience, by carrying out the following duties:

Deal with a range of telephone and email enquiries from customers by providing a reception service and back-office tasks Provides a range of administrative/business support services to staff including word processing, formatting of complex documents, filing, photocopying  Assist the team/s with maintaining accurate and up to date records using various systems, both manual and computerised systems Raise orders and deal with invoices and related enquiries Under guidance, respond to requests for information/enquiries regarding the collation of statistical information and the generation of correspondence as required With support, provides administrative support at meetings, workshops events including agenda preparation, collation of supporting papers, minute taking, and production and distribution of minutes/action notes, which may be complex, and/or of a confidential nature Provide support with ensuring that legislative and internal deadlines are met To assist with the creation and preparation of reports, letters, memo’s spreadsheets, documents, databases etc, using a range of word processing and computer software packages including, Word, Excel, Adobe, Publisher, PowerPoint, Access and Oracle Actively participate in regular progress reviews Become an active team member Undertake appropriate training as identified relevant to the role Deliver services in a courteous and professional manner Always maintain strict confidentiality of data

Training:
The apprenticeship training will be delivered in the workplace, as you will receive visits from a college assessor

Training Outcome:
This apprenticeship is a fixed term contract However, the skills, knowledge and experience gained in this apprenticeship will allow you to gain future opportunities in the sector

Employer Description:

Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.

Working Hours :
Monday - Friday, 9.00am - 5.30pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience