Apprentice Customer Service Assistant within Library Services

An interesting apprenticeship opportunity where you will be getting involved in all aspects of Library Services, whilst providing effective customer service to library customers and other visitors and giving information to help them to make the best use of the library resources.  You will provide high-quality customer service to all service users; including children, young people and adults from all cultural backgrounds and to meet Council and Library and Information Service standards.

Duties will include:

Greeting all visitors to Library Services and directing them to resources as appropriate Ensuring the Library and associated areas, are clean, tidy, friendly and welcoming Checking, tidying and maintaining books and other resources
Updating notices and leaflets and other information sources Helping customers with use of computers, the Internet and I.T. Ensuring computers and other equipment are available for use Enrolling new users to become Library members Cash handling and card payments, i.e. taking payment for copies, other charges appropriate to Library Services Updating files, directories and collections To help with the delivery of events, activities and outreach to promote services to all sections of the community, both inside and out of the library Supporting partners to deliver workshops and events To assist senior library staff to meet performance targets and deliver Local Action Plans, encouraging maximum use of services Confident to interact with people of all ages and abilities (this may include very young children, people who are vulnerable or with disabilities or large groups during school visits etc) Look after, support and communicate openly with visitors of all ages when they are using the libraries and ensure the best service is being offered Possess excellent verbal communication skills and feel comfortable in engaging with members of the public and visitors Able to deal with emergency accidents, such as: spillages and sickness as and when they happen Possess a flexible attitude to work from different sites within the Sandwell Borough

Training:

The apprenticeship training will be delivered in the workplace, as you will receive visits from a college assessor. 

Training Outcome:

This apprenticeship is a fixed term 12 - 15 month contract and at the end you will gain a Level 2 Customer Service Practitioner qualification. However, the skills, knowledge and experience gained in this apprenticeship will allow you to gain future opportunities in the sector.

Employer Description:

Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.

Working Hours :
Monday to Friday, 9.00am to 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Flexible and reliable,Empathy and understanding,Accurate and methodical