IT Apprentice

You will learn:

Being the first point of contact for support requests via phone, email or ticket Basic remote IT support Managing the ticketing support system Maintaining client documentation Regular communication with clients on the status of their support requests Using the software system to manage requests remotely On-site project work Escalating more complex requests to senior staff

If you love problem-solving and are passionate about helping people, this is the role for you!

During your apprenticeship, you will be studying towards your Level 3 Information Communications Technician Apprenticeship, delivered by Professional Apprenticeships through a mixture of classroom learning and 1-1 tutor support.

During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering such topics as IT security, data, remote infrastructure, maintenance processes and the elements and architecture of computer systems and loads more.

With a wealth of knowledge and experience, you’ll be well-supported by the owners of the business and can look forward to excellent development opportunities within your role.

This is an incredible opportunity to start a rewarding career in IT with a fun, friendly team who are invested in developing their team. Upon successful completion of your apprenticeship, you can look forward to fantastic career progression within the business.

Training:

During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as:

Data Security Hardware & Software Computer Networking and so much more

You will undertake the ground-breaking Professional Apprenticeships Information Communications Technician Level 3 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.

The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:

Cloud & Mobile Technologies Technical Problem-Solving Advanced Data Security Computer Networks IT Communication & much more

These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.

Training Outcome:

There is the potential for this role to become permanent following successful completion of the apprenticeship for the right candidate.

Employer Description:

Working with this company, you can look forward to working in a down-to-earth team where fun at work is as important as delighting their customers with the expert service they provide.

Working Hours :
Monday to Friday, times to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience