Business Administration Apprentice - IT Managed Services - Broadbridge Heath

We are looking to recruit a Business Administration Apprentice to work in a small, but busy office environment on a full time, permanent basis. The hours are 09:00-17:30 with an hour for lunch.  

This key role is a vital part of the organisation and is largely led by customer interaction as well as daily back-office administration.  

Role and responsibilities to include:  

To be the first point of contact for new and existing customers   Log all service related calls on in-house system and organise service engineers to attend calls. Follow up and order parts through suppliers and keep customers updated   Order new kit, arrange delivery dates with customers and co-ordinate the networking of new machines   Liaise with management at head office, suppliers and customers at all levels   Keep track of all on-site consumables and replenish stock   Provide high level of customer service   Load supplier invoices onto accounts package and reconcile against purchases made   Experience, skills and qualities required:   Customer service experience preferable   Administration experience essential   The ability to work under pressure in time sensitive role   Good time keeping and communication skills are imperative   Be able to take ownership of workload  

Training:

The successful applicant will complete and obtain a Level 3 Business Administrator Apprenticeship through Vocate Training. 

You will be taught through:

6-8 Weekly 1-2-1 Sessions with your tutor Regular online classes and webinars 7.5 hours (avg) per week Off the Job Training The course is a 12-18-month programme

Training Outcome:
A full-time position is expected following successful completion of the apprenticeship The administration role may be a gateway to further career opportunities, such as management or senior support roles

Employer Description:

Our client is a managed service provider who specialise in Print, IT and Communications for SMEs to international businesses and education providers. We work closely with our clients to ensure they receive the best product and service for them at the best price.

Working Hours :
Monday- Friday, 9.00am- 5.00pm.

Skills:
Communication skills,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Initiative,Patience