Apprentice Customer Service Assistant based at the Independent Living Centre

Your main duties and responsibilities will be:

Undertake a range of administrative/IT-based duties Answer the telephone & relay accurate messages back to relevant staff as appropriate Effectively communicate with departments, colleagues & visitors from all sources either by phone, email, or via request Carry out auditing of files & keep up to date with relevant documentation by way of regular filing Use ICT equipment and software using an in-house  database/spreadsheet system to keep accurate records To assist with incoming and outgoing post To support the team in producing reports Develop customer service skills to contribute to the delivery of our services Be accountable for the quality of your work and take responsibility for maintaining and improving your knowledge and skills Making telephone calls to arrange appointments with customers and their families Complete general admin tasks for all incoming social care tasks, safeguarding, therapy assessments, etc To comply with the policies of Sandwell MBC

Training:

The apprenticeship training will be delivered in the workplace, as you will receive visits from a college assessor. 

Training Outcome:

This apprenticeship is a fixed term 12 month contract. However the skills, knowledge and experience gained in this apprenticeship will allow you to gain future opportunities in the sector.

Employer Description:

Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.

Working Hours :
Monday to Friday, 9am – 5pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Punctual and reliable,Empathy & understanding,Confidentiality,Prioritise workload,Adhere to data protection