Network Operations Apprentice
Join TUI as a Network Operations Apprentice and play a key part in ensuring the safe, efficient, and on-time operation of our airline. Based in the TUI Operations Control Centre (TOCC) in Luton, you’ll gain hands-on experience across Operations, Customer Support, and Operational Planning while completing a Level 3 Aviation Ground Specialist over 18 months. This is a fantastic opportunity to learn how we manage our global flying programme, support customers during disruptions, and contribute to planning and performance analysis—all within a fast-paced, 24/7 environment.
About the Job
Operations Support
Gain knowledge and skills to support 24/7 Operations Control Centre activities. Maintain accurate communication with key stakeholders (Ground Handling Agents, GOC, Customer Teams). Monitor the daily flying programme, including aircraft movements and delays. Provide operational support to ensure compliance with statutory, company, and commercial requirements. Record key “on-the-day” operational information.Customer Support
Draft and send customer communications during network disruption, following tone of voice guidelines. Liaise with stakeholders to minimise customer impact from programme changes. Ensure customers receive welfare provisions (vouchers, hotels, transport) per TUI policy. Monitor flight status and communicate delays accurately. Resolve “on-the-day” operational issues and maintain accurate welfare spend logs.Planning Support
Assist Operational Planning Team across Performance & Analysis, Fleet Planning, Licencing, and Leasing. Collect data for safety investigations and flight delay evidence packs. Support departmental quality systems to maintain compliance with processes and procedures.Training Outcome:
This apprenticeship is designed to lead to a permanent role upon successful completion.
Employer Description:
Be Yourself… Be Unique! TUI’s more than a brand, it’s who we are. Trusted – Unique – Inspiring. We’re the leading tourism business with diverse customers and over 67,000 employees. Together, we embrace different continents and cultures. We believe travel broadens the mind. Just like our customers, we’re on a journey - of development towards a more digital, connected and integrated future - but we haven’t arrived there yet. We believe that differences drive innovation and we’re encouraging an environment where diverse talent thrives. Inclusion is fundamental to everything that we achieve and it’s our unique colleagues that will shape the future of travel. The TUI Group includes over 400 owned hotels, 16 cruise ships, a digital platform for more than 160,000 tours, activities and experiences, strong tour operators, 1,200 travel agencies and leading online portals, five airlines with around 130 aircraft, and destination services in all major holiday countries around the globe. It covers the entire tourism value chain under one roof. This integrated offering enables us to provide our 21 million customers with an unmatched holiday experience in 180 regions. A key feature of our corporate culture is our global responsibility for economic, environmental and social sustainability. This is reflected in more than 20 years of commitment to sustainable tourism. The TUI Group’s share is listed in the FTSE 250 index, in the Quotation Board of the Open Market on the Frankfurt Stock Exchange, and regulated Market of the Hanover Stock Exchange. As part of our Diversity Equity and Inclusion policy we encourage applications from all sectors of the community. As a Disability Confident Employer we guarantee interviews to disabled applicants who meet the minimum criteria for the role and will make reasonable adjustments to assist in the interview process. Applications are open to all sectors of the community
Working Hours :
24/7 environment. Can travel to Luton Head Office and work a 4-on-4-off shift pattern, including weekends. Shifts to be confirmed.
Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Team working