Business Administrator Apprentice

Office Administration and Communication

Serve as the first point of contact for telephone, email, and in-person enquiries, maintaining a professional and welcoming manner.  Manage correspondence and ensure timely communication with relevant colleagues and external stakeholders. Maintain accurate and confidential client and staff records using digital systems, including Care Planner. Support office organisation, including filing, supplies management, and general administrative duties. Record, track, and escalate any complaints or incidents in accordance with company policy.

Business Coordination and Support

Assist with the preparation of documents, reports, and meeting materials.  Support rota management, staff scheduling, and timesheet collation.  Help coordinate internal meetings, training sessions, and staff communications.  Liaise with suppliers and service partners to support operational requirements.  Assist in monitoring key performance and compliance indicators to support service efficiency.

Data Management and Continuous Improvement 

Maintain and update administrative databases and spreadsheets to ensure accurate reporting. Support internal audits and compliance reviews. Contribute ideas to improve administrative systems, documentation, and communication processes.

Policies, Compliance, and Quality Assurance

Adhere to company policies, procedures, and the Quality Compliance System (QCS). Ensure compliance with Care Quality Commission (CQC) standards and relevant legislation. Contribute to a safe, professional, and compliant working environment.

Learning and Development

Dedicate 20% of contracted hours to off-the-job training through the apprenticeship provider. Maintain an up-to-date portfolio of work and achievements as part of the apprenticeship programme. Actively engage in continuous learning and development to build competence across all areas of business administration.

Training:

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Training Outcome:

Upon completing the apprenticeship, there may be opportunities to progress into a permanent role, depending on business needs and individual performance.

Employer Description:

Ness M Care is a progressive and expanding provider within the health and social care sector, delivering nurse-led, high-quality home care services across Norfolk, Cambridgeshire, and Hertfordshire. We are committed to providing compassionate, professional, and person-centred care to individuals and families within their own homes.

Working Hours :
Monday to Friday 9am to 5pm (subject to change).

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience