Junior IT Support Technician Apprentice

Key Responsibilities:

Provide technical support and assistance to employees and        customers via phone, email, and in-person Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and other IT equipment Diagnose and resolve technical problems, including network connectivity, email, and software applications Assist with setting up and configuring IT equipment, including desktops, laptops, and mobile devices Collaborate with other IT team members to resolve complex technical issues Document and track technical issues and resolutions Perform routine maintenance and updates on IT systems and equipment Provide training and guidance to employees on IT systems and equipment

Requirements:

Demonstrate an aptitude and enthusiasm for Computers and Information Technology Outstanding communication and customer service skills absolutely essential Any experience in a computer support role will be welcome Excellent problem-solving and analytical skills A self-starter with high levels of initiative Ability to work in a fast-paced environment with constantly changing priorities

Training:

Information Communications Technician Level 3 Apprenticeship Standard:

An apprenticeship includes regular training with a college or other training organisation At least 20% of your working hours will be spent training or studying All training will be delivered online by Wise Origin, offering flexible, expert-led instruction with interactive sessions and digital resources This ensures apprentices can develop their skills while balancing work commitments

Training Outcome:

This apprenticeship offers a strong foundation for a career in IT. Upon successful completion, you may progress into a permanent IT Support role or further your development through higher-level IT apprenticeships or specialist qualifications in areas such as:

Network or Systems Administration Cyber Security Cloud Computing IT Project Management Digital Infrastructure

You’ll gain valuable hands-on experience that can lead to a wide range of roles within the education sector or the wider tech industry.

Employer Description:

Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.

Working Hours :
Monday - Friday, 9.00am - 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience