IT Apprentice

Act as the first point of contact for technical queries across the business globally, ensuring quick and professional resolution of issues Manage and update the ticketing system, prioritising requests and escalating complex problems to senior engineers when necessary Support with user account provisioning and de-provisioning, ensuring correct access levels and applying ‘least privilege’ principles Assist with the maintenance and monitoring of network, server, and cloud infrastructure, learning how modern IT environments operate Perform vulnerability assessments, security updates, and routine patching to keep systems secure and compliant Participate in the Incident Response process by investigating alerts and applying key security controls including anti-malware updates and firewall policies Help maintain high standards of IT governance, ensuring compliance with regulations such as GDPR and ISO27001 Contribute to documentation, knowledge base articles, and training materials for end users

Training:
Information Communications Technician Level 3 Apprenticeship Standard

Training Outcome:
Possible full-time position with the business and progression onto a Level 4 programme

Employer Description:

With over 30 years of experience, ASM Technologies is known for pushing boundaries, delivering cutting-edge solutions, and partnering with the world’s largest tech vendors. They pride themselves on being agile, modern, and people-centric, with a strong commitment to employee development and wellbeing. This is the perfect place to start your IT journey — surrounded by a supportive team, modern facilities, and a culture that encourages growth from day one.

Working Hours :
Monday - Friday, 9.00am - 5.30pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working