Business Administration Apprentice

Customer Service Support: Respond to phone calls, emails, and online enquiries from members of the public, professionals, and partner organisations in a polite, professional, and helpful manner. You’ll assist with the first point of contact, helping to offer reassurance and signposting to the right support if necessary.

Appointment Coordination: Help clients book in for support sessions and ensure schedules are kept up-to-date. You’ll use electronic systems to manage bookings and support the wider team in keeping records accurate and confidential.

Special Projects: Assist with the planning and implementation of targeted service projects within the Gloucestershire community, tasked to us by key stakeholders within the county.

Interpreting/Presenting Data: Reviewing derived data from the service to identify trends, interpret service performance, and relay the findings back to the service to facilitate improvements.

Data Entry/Record Management: Update client information in our digital systems, assist with preparing reports, and make sure key information is filed and shared in line with data protection requirements.

Team Support: Assist with internal meetings, promotional campaigns, and community outreach events. You might help create flyers, manage social media posts, or gather feedback from service users to help improve what we do.

Training:

Business Administrator Level 3 Apprenticeship Standard.

Whilst the majority of training will take place at the employers' premises, there will be occasional attendance required at Cirencester College.

Training Outcome:

Administrator Role (FTE or PTE).

Operations Aide (FTE or PTE).

Employer Description:
As healthcare and education professionals, we had first-hand experience of public services that had failed people, people who needed them most and we believed that we could provide a different, more flexible approach. We wanted to combine our expertise and experiences of the social and economic problems that held people back and find a way to support and empower people to live healthier, better lives whatever their background. Eradicating health inequalities is crucial to our vision. It requires a holistic approach, empowering individuals to become active participants in their health. At ABL health we achieve this by providing access to education, resources, and support that enable people to make informed choices about their health and well-being. We also strive to create a healthy environment that supports positive behaviour change, reducing barriers to accessing healthcare services. Working together we believe we can provide everyone with the opportunity to achieve A Better Life.

Working Hours :
Monday to Friday (one day per week for apprenticeships).

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience