Apprentice Customer Service Advisor

Working alongside our experienced service advisors to carry out the following responsibilities:

Greeting customers on arrival and delivering outstanding customer service from vehicle drop-off to handover Liaising with the workshop control, parts and sales departments to ensure a smooth transaction and that customers vehicles are ready on time Organising vehicle delivery/collection or courtesy car arrangements Recommending additional products, services and repair work Demonstrating the JLR Customer First Behaviours in all interactions with customers and colleagues

Training:

Customer Service Specialist Level 3.

This apprenticeship can be started at any time, and you will meet with your assessor at least once a month either at your workplace, remotely on teams or at college workshops. 

Training Outcome:

Once qualified there is unlimited scope for career progression with Duckworths and in the automotive industry. 

Employer Description:
Duckworth Jaguar Land Rover is an established premium vehicle franchise that supply and maintain Jaguar and Land Rover vehicles.

Working Hours :
Monday - Friday 8am - 6pm.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills