Reception Administrator Apprentice

Taking appropriate action to resolve guest complaints Dealing with cash, cheque and card transactions and ensuring that any discrepancies are reported Taking calls, email enquiries and bookings (good spelling and grammar is essential). Assisting guests with luggage and showing them to their room Ensuring that all charges are correctly posted to guest bills Effectively communicating with the team and other departments Maintaining a high level of product and service knowledge Understanding all systems and programmes Being aware of hotel availability and take every opportunity to maximise room sales 

Training:
Business Administrator Level 3 One day per month to take place at Northampton College 

Training Outcome:
Subject to course and areas of interest To be discussed with employer

Employer Description:
Set amongst beautiful gardens in the heart of Northamptonshire countryside, Rushton Hall is a historic country residence dating back to the 15th century. It offers 4 star fine dinning and elegant guest accommodation. And to complement our guest experiences, we have our own Spa facilities onsite offering a wide range of Beauty Treatments.

Working Hours :
8-hour shifts, any 5 from 7 days. Exact working days and hours TBC

Skills:
Communication skills,Organisation skills,Customer care skills,Administrative skills,Patience