Customer Service Practitioner Apprentice

As part of our team, you’ll have chance to get involved in a wide variety of meaningful engaging tasks including:

Creating eye catching social media posts and graphics to promote our community work Answering phone calls and responding to public enquiries with confidence and professionalism Supporting the admin and reception team with day- to- day operations Assisting with community sessions for both older adults and younger people Helping to plan, organise and deliver events and fundraising activities Recording data accurately, preparing presentations and supporting diary scheduling meetings Ensuring the centre remains clean, tidy and welcoming visitors Contributing your own ideas, creativity and enthusiasm to help grow our impact and reach

Training:
Customer Service Practitioner Level 2 Apprenticeship Standard Apprenticeship delivery is completed fully within the workplace, with 121 support from our industry recognised training consultant In workplace mentor to support with your academic training

Training Outcome:
Opportunity to be kept on a permanent member of staff for the right candidate

Employer Description:

Hadston House Youth & Community Projects LTD is a vibrant, long- standing community hut at the heart of Hadston/ Morpeth. Since 1997, Hadston House has been bringing people together and making a real difference in the lives of children, young people, older adults and families across the area. Our team delivers everything from youth clubs and social groups to wellbeing support and community events- all designed to help people feel connected, supported and valued. As an apprentice, you’ll be part of a warm, friendly organisation where each day brings variety, purpose and the chance to make someone’s day a little brighter.

Working Hours :
Monday - Friday, Shifts to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience