Admissions Apprentice

0-3 Months

Learn and understand admissions processes, including application handling and interview scheduling. Assist with data entry and maintain accurate student records using systems such as ProSolution. Provide excellent customer service by responding to enquiries from prospective students via phone and email. Familiarise yourself with safeguarding, data protection, and confidentiality policies. Learn and use the software packages used within Admissions for customer service and nurturing experience. Daily office support, answering the telephone and taking messages for the Admissions team. Helping with visitor liaison at events, welcoming guests. Contribute, test and analyse our new nurturing journey for prospective students. Undertake mystery shopper competitor analysis of other Admissions experiences at wider organisations such as application forms, customer service experiences etc. 

3-6 Months

Support bursary and grant applications by checking documentation and updating records. Assist with organising and supporting open events and enrolment days. Generate basic reports on application progress and student data for the Admissions Officer. Help monitor application status and follow up with applicants to ensure smooth progression. Support with transport initiatives such as renewing of bus passes termly and the distribution of them to current students Support grants and bursary processes in respect of full-time and part-time applications.

6 – 12 Months

Take ownership of specific administrative tasks within the admissions cycle. Contribute to continuous improvement by suggesting ways to enhance the applicant experience. Gain confidence in providing Information, Advice & Guidance (IAG) to prospective students. Support interview scheduling and communication with applicants and staff. Acquire income data and other information relating to student applications as necessary in line with relevant policies in a timely manner. Attend training and meetings to keep up to date with current procedures and legislation as required. Maintain an up-to-date knowledge of the FSM and bursary eligibility criteria as published by the Department for Education and ensure compliance. Drive a culture of excellent customer service for prospective families and students, ensuring a first-class end-to-end customer journey throughout and successfully converting interest into admissions into enrolment.

 

Training:
Business Administrator Level 3 Apprenticeship Standard. One day every two weeks at Telford College. Assigned mentor within the workplace. Assessor visits from Telford College.

Training Outcome:

Upon successful completion of the apprenticeship, there may be opportunities to apply for permanent roles within the college or progress into other areas.

Employer Description:

Telford College are an ambitious and supportive further education provider that have students and employers at the heart of all that we do. We are keen to continue to develop opportunities to serve our community and residents and have teams of staff across a variety of departments who focus on expanding the provision on offer.

Working Hours :
Monday - Thursday, between 8.30am - 5.00pm. Friday, between 8.30am - 4.30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Creative,Patience