Business Administrator Apprentice

Answering the telephone Dealing with patient and visitor enquiries both over the telephone and face to face Making entries into patient records Working with the team to provide a high-quality service to patients and visitors Liaising with external organisations as and when required Provide cover for all reception positions as necessary Organising follow up appointments Always following clinic policy Process appointment requests for today, future appointments from patients by telephone and in person using the clinic software system Sending and receiving emails

The clinic is looking for an apprentice that is an all-rounder, somebody that is focused on our business administrator duties but someone who is confident to be on the reception desk manging patients in a caring and professional manner.

You communication skills must be clear and concise with a very good standard of English, as you will be handling calls and people of varying different language abilities and backgrounds.

As a practice we are there to support them, help them and signpost them to others for advice, guidance, and care. The ideal candidate will be able to face these situations in a supportive, professional, sympathetic, and kind manner.

We are proud of our patient support and will train our staff to be the same.

The ideal candidate must have a comprehensive understanding of English, be clear, concise, professional, well spoken, keen, interested in the profession and the environment they will be joining. In return, we will invest our time and training into supporting you to complete a great apprenticeship towards an exciting and professional career.
If you demonstrate through your basic skills and commitment, that you are one of our team, the practice will invest more into the apprentice, to ensure they can be the best that they can be, with increased challenges and further offers of skills training.

Training:

Standard Apprenticeship Business Administration Level 3.

Training will be delivered remotely via online sessions. You will also receive regular visits and sessions with your skills development coach.

Training Outcome:

If the candidate demonstrates their commitment, there could be a permanent role subject to opportunities and depending on vacancies at that time.

Employer Description:
Ankerside Physiotherapy Clinic, established in 1986, serves the physiotherapy needs of the West Midlands, Warwickshire and Staffordshire from our physiotherapy clinics situated in the town centres of Nuneaton, Tamworth, Coventry, Birmingham and Warwick.

Working Hours :
Monday - Friday 8am - 7pm (within these hours). 30 hours to be arranged during the opening hours, this will vary so flexibility is essential. Potential of up to 35 hours.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Analytical skills,Team working,Initiative,Non judgemental,Patience