Customer Service Apprentice

You will become an important part of the office team, helping customers and supporting our engineering operations. FTP Electrical provides nationwide electrical compliance services which include fixed wire testing, PAT testing, fire alarm servicing, emergency lighting inspections, thermal imaging and more. Your role will be key in keeping everything running smoothly.

Typical duties will include:

Handling customer enquiries by phone and email Booking and scheduling appointments for engineers Providing updates to customers and ensuring records are accurate Liaising with internal colleagues to help resolve queries Learning about the different services FTP Electrical provides and how they support customer safety General administrative tasks that help the office work efficiently Preparing paperwork for engineers and ensuring files are complete

This is a busy environment where communication, confidence and a positive attitude are important.

Training:

You will complete the Level 2 Customer Service Practitioner apprenticeship through Hull College. Training will include a mix of workplace learning, online sessions and regular meetings with an assessor. You will develop skills in communication, professionalism, teamwork, organisation and customer handling while gaining experience from the FTP Electrical team.

Training Outcome:

On successful completion of the apprenticeship, you may have the opportunity to move into a permanent Customer Service role. With experience, you could progress into roles such as Customer Service Advisor, Scheduler, Service Coordinator or similar positions within the compliance, facilities or electrical services sector.

Employer Description:
We focus on delivering the highest quality customer service and impartial advice, offering high-quality PAT testing for both commercial and domestic clients. Our qualified engineers ensure compliance with electrical safety regulations, so you can focus on what matters most.

Working Hours :
Monday to Friday, shifts to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Initiative