Business Administrator Apprenticeship

Duties to include but not be limited to:

Monitor sales email inbox ensuring emails are dealt with in a timely manner Receiving and processing sales orders on the ERP system Verifying orders, including customer’s personal information and payment details Raising picking lists, checking off orders picked and processing delivery dockets from picked sales orders Preparing the daily haulage manifest and organising the haulage schedule with freight companies Ensuring that all relevant documentation is ready, on time, for handover to the haulage companies each day Dealing effectively and efficiently with customers’ requests & queries. i.e., stock availability, delivery times, notification of delays etc. Imparting technical and product information to customers including offering alternative product choices Dealing with customer queries and complaints Proactive telesales function within the sales office focussing on individual and team KPIs Point of contact for the sales representatives, receiving and processing orders, dealing with sample requests etc. Meet and greet in the office and dealing with any trade enquiries Work effectively with other departments General office administrative duties and any other duties that may be assigned

Training:
Business Administrator Level 3 Apprenticeship Standard Weekly off the job training  Bi-weekly half day learning session Functional skills in English and maths if required Blended on/off the job training and location to be confirmed

Training Outcome:
Opportunity for career progression within a dynamic, forward-thinking team who are willing to encourage and assist with career progression

Employer Description:
About Us At Wood Innovations, we strive to build a progressive and forward-thinking team that is focused on personal growth and development. We understand that our employees are the foundation of our company, and we aim to create an environment that allows them to thrive and reach their full potential. Our commitment to providing outstanding customer service is a key competitive advantage, and we believe that this requires a team of passionate and dedicated individuals.

Working Hours :
Monday- Friday 9.00am- 5.30pm

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative