Business Administrator Apprentice

In this apprenticeship role, you will be undertaking the following tasks & responsibilities:

Take enquiry details by phone/email Process enquiries by phone/email Follow up customer enquiries Review customer account and identify opportunities for cross selling Attend events as required Customer account management - take, process and follow up customer enquiries Instructor paperwork preparation: Ensuring all paperwork is collated and correct Course note production: Ensuring adequate stock & all student notes are produced in time Certification, registrations, Driver CPC administration: Produce and send all course certificates in line with company policies Room Preparation: Set up rooms accordingly & co-ordinate lunch and refreshments for trainees Meet & Greet: Welcome Visitors, take registers, follow up with absent trainees, & direct trainees to allocated training room LinkedIn: Post content following approval, like & share content, & connect with customers Manage Trainer Qualifications, expiry dates: Record trainer qualifications & update schedule Update procedures for external awarding bodies: Maintain procedures for each external awarding body, & communicate the changes to appropriate personnel Update Operations Manual: Review and update procedures as per changes

Training:
Business Administrator Level 3 The apprentice's method of delivery will be day release. This means they will be working with the employer 4 days a week, and attend college 1 day a week for their study day

Training Outcome:

The apprentice will gain a Level 3 Business Administration Apprenticeship qualification.

Employer Description:
Specialist Training & Consultancy Services LTD is a small friendly business, established since 1999, providing a family like atmosphere. Their employees are their culture, serving their long standing customer base who are the focus of the business.

Working Hours :
The apprentice will be working from Monday to Friday, 8am - 5pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Team working,Initiative