Customer Service/Business Admin Apprentice – Ophthalmology Department

Key duties and responsibilities:

Provide and receive messages communicating effectively and professionally welcoming and treating everyone (patients, relatives, colleagues and Trust Staff) in a friendly and courteous manner presenting a good image of yourself through your attitude, behaviour and appearance Plan and organise straightforward and a limited range of tasks to meet daily deadlines ensuring work produced is of the quality and quantity required to meet expected Trust and department standards (e.g. prepping theatre lists, printing waistbands and labels, cancelling and booking clinic appointments) Assist in ensuring the working environment is safe and of a professional appearance reporting any problems, repairs/collection of waste as instructed and maintain efficient and effective use of resources Work effectively and efficiently sharing ideas for improvements to improve service delivery Use own initiative to problem solve and deal with any reception issues, respecting patient confidentially and treating all service users with respect and dignity

Tasks to include:

To assist with greeting visitors face-to-face Receive and respond to telephone enquiries and messages Liaise with colleagues, pass on difficult enquiries/seek general assistance Book/cancel appointments, transport, recording notes where applicable Photocopy/scan as instructed Assist in monitoring stock levels and place orders as required Collect and distribute mail File and retrieve letters and all other paperwork as directed Follow a general schedule of work to meet daily deadlines Carry out other administrative duties as required

Training:
Come and join us and be supported to earn as you learn whilst undertaking a nationally recognised qualification You will study a Customer Service Practitioner Level 2 qualification over 18 months You will receive a minimum of 6 hours per week during your work time completing ‘Off the Job’ (OTJ) training. This time will be allocated to you to complete either in work, or you may study from home (at manager’s discretion) Additional training will be given in the workplace

Training Outcome:

Towards the end of the apprenticeship contract, you will have gained the knowledge and experience to enable you to apply for your next step in employment. You will be supported by a dedicated apprenticeship team to do this. We have a high percentage of previous apprentices who have successfully gained further employment with us with opportunities to gain higher qualifications.

Employer Description:
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

Working Hours :
Monday to Friday, normal office hours, times to be discussed and agreed (i.e. 8am to 4pm/8.30am to 4.30pm/9am to 5pm)

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Non judgemental,Patience,Enthusiasm,Positive work ethic,Keen to learn,Motivated,Flexible,Understand confidentiality,Punctual