Helpdesk Administrator

Helpdesk Administrator – Leading Facilities Management Company
Location: Hertfordshire
Salary: £30,000 per annum
Employment: Full-time, Permanent
Agency Advert

Are you an organised, proactive, and customer-focused professional looking to take the next step in your career? Our client, a highly respected and fast-growing facilities management company based in Hertfordshire, is seeking a confident Helpdesk Administrator to join their friendly and supportive team.

Key ResponsibilitiesAct as the first point of contact for incoming queries via phone and email

Log and manage maintenance requests, ensuring timely allocation to engineers

Monitor job progress and update clients and internal teams accordingly

Coordinate planned and reactive works, ensuring all documentation is accurate

Maintain databases, reports, and service records

Provide exceptional customer service at all times

About YouPrevious experience in a helpdesk, facilities, or administration role

Strong communication skills with the ability to multitask effectively

Excellent attention to detail and a proactive approach to problem solving

Confident using IT systems, including CRM or CAFM platforms

Able to thrive in a fast-paced environment and work well under pressure

What’s on OfferCompetitive salary of £30,000

Supportive team environment and opportunities for development

A chance to join a leading organisation within the FM sector

If you’re enthusiastic, organised, and ready to make a positive impact, we’d love to hear from you.

To apply, please submit your CV online, or contract Stacey at CBW Staffing Solutions for more information!