Digital Support Technician Apprenticeship

Overall, your main duties will include:

Providing 1st Line Support to the Point Four customer base Providing support to achieve incident and problem resolutions or escalation Meet deadlines with frequent changing workloads Identify and recommend improvements to processes in order to further streamline the support function Maintain contact with customers via the phone, email and remote contact - Have to ensure customer issues are addressed promptly and within internal SLA's

Training:

Digital Support Technician Level 3 Apprenticeship Standard:

A Digital Applications Technician helps their organisation and its internal users to maximise the use of digital technologies and adapt to and exploit changes in technology to meet organisation objectives and maximise productivity ensure effective use of digital office technologies, productivity software, digital communications, including collaborative technologies, and digital information systems to achieve objectives A Digital Service Technician supports the external customers and clients of their organisation through a wide variety of digital channels, to help them access and receive services, to coach and support them in their use of the digital systems; to support them to complete and submit information remotely and to diagnose and resolve their problems in relation to their access to and use of the digital technologies

Training Outcome:
Upon completion of this programme, you will be a fully qualified Digital Support Technician, with the potential of a full-time placement within the company

Employer Description:
With over 31 years experience within the retail market place, Point Four is a leading software house in the UK and Ireland providing Electronic Point of Sale solutions to over 1200 outlets. Point Four software and solutions are fully equipped to exceed the expectations of the user; offering a range of tailor made and bespoke services, from Head Office controlled software through to In-Store EPoS and Integrated E-Commerce. Point Four has built its success within independent retailing through its reputation for products and services. We continually strive to set the standard for the industry through progressive wholesaler and software development. We incorporate innovative technology with valued client feedback to ensure Point Four holds its prestigious standing within the market.

Working Hours :
Monday - Friday, Shifts to be confirmed.

Skills:
Attention to detail,Enthusiasm to learn,IT skills,Technical interest