Online Orders & Stock Control Apprentice

Learning our systems for processing online and eBay orders Processing simple orders with close support and checking Answering basic customer emails using templates and guidance Printing packing and shipping labels Assisting with picking, packing and boxing orders under supervision Updating simple spreadsheets and order logs Following housekeeping routines and basic health & safety in office and warehouse Getting familiar with our products, especially motorcycle tyres Processing a growing number of online and eBay orders more independently Handling routine customer email queries (delivery times, basic product questions) Preparing and emailing purchase orders to suppliers with less supervision Taking more responsibility for creating, checking and attaching shipping labels Assisting regularly with picking and packing orders, including prioritising urgent ones Updating stock and order data in spreadsheets with more accuracy and speed Learning how we work with different carriers and booking collections yourself Managing your own queue of online and eBay orders from start to finish Handling most customer queries by email (and occasionally phone) in a professional manner Contacting suppliers to chase deliveries and resolve straightforward delivery issues Playing an active role in regular stock checks and keeping stock records accurate Using Excel more confidently to review and interpret order and stock data Helping spot low stock and flagging re-order needs to the team Supporting improvements to day-to-day processes and suggesting better ways of working Taking more responsibility for housekeeping standards across your work areas Owning the full order process: enquiry, order entry, dispatch and after-sales queries Handling more complex customer issues and delivery problems calmly and professionally Working directly with suppliers to solve discrepancies, delays and delivery problems Playing a key role in stock control, helping to improve accuracy and reduce errors Using spreadsheets and data to help the team make better stock and order decisions Supporting or helping to train new starters on basic order processing and stock tasks Getting involved in motorcycle-related events and promotions outside normal working hours where needed Actively suggesting improvements to systems, layouts, processes and customer experience across the business

Training:
Business Administrator Level 3 Apprenticeship Standard Work based mentoring One day every 2 weeks at Telford College Assigned assessor to visti you regularly in the workplace

Training Outcome:
Full time role to develop responsibilities

Employer Description:

Sticky-Stuff Moto Online Ltd is a specialist motorcycle tyre and accessories supplier, serving riders all over the UK through our busy online store, eBay channels and our Telford HQ. We focus on top branded motorcycle tyres for all types of bikes – from commuters and tourers to sports, adventure and trackday machines – backed up by fast delivery, fresh UK stock and friendly, knowledgeable support for our customers.

Working Hours :
Monday - Friday, 8.30am - 5.00pm

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills