Account Manager

ACCOUNT MANAGER
KIRKHAM
SALARY CIRCA £30K + BONUS

Are you an experienced Account Manager looking to take ownership of a portfolio of established clients? Do you thrive in a customer-focused role where you can build strong relationships, drive revenue growth, and collaborate with multiple internal teams? If so, this opportunity could be perfect for you.

We are working with a growing technology business that provides Software & ERP solutions and is now seeking a proactive, commercially minded Account Manager to join their team. This is a key role responsible for ensuring clients receive exceptional service, while also identifying opportunities to add further value.

The Role:
As an Account Manager, you will act as the primary point of contact for your assigned customers, ensuring their needs are met and that they gain maximum value from the services provided. You’ll nurture long-term relationships, understand client goals, and work closely with internal teams including sales, support, operations, and product development to deliver a seamless service experience.
A core part of this role involves identifying upsell and cross-sell opportunities within existing accounts, preparing proposals, and securing additional business to meet annual revenue targets.
This position suits someone highly organised, confident in communication, commercially aware, and passionate about delivering best-in-class customer service.

Key Responsibilities:

Client Relationship Management Act as the main point of contact for a designated portfolio of clients Build and maintain strong, long-term relationships Respond promptly and professionally to client queries and concerns Sales & Revenue Growth Identify opportunities for upselling and cross-selling Work towards annual sales and revenue targets Prepare and present tailored proposals, handling negotiations to secure agreements Service Delivery Coordination Ensure smooth delivery of services by collaborating with internal operations, support, and product teams Monitor service levels and address issues proactively Keep clients updated on service enhancements and product developments Internal Collaboration Work closely with cross-functional teams to align on service delivery Share client feedback to support continuous improvement Act as a liaison between clients and internal departments to ensure seamless communication Track KPIs relating to account performance, customer satisfaction, and service delivery

Skills & Experience Required:

Experience in an Account Manager, Client Success, Customer Success, Client Account Manager, Customer Account Manager, Key Account Manager or similar role Strong verbal and written communication skills Proven ability in sales, upselling, or revenue-focused account management Excellent relationship-building skills Confident problem solver with a customer-first approach Highly organised, able to manage multiple priorities Comfortable working cross-functionally with varied internal teams

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