Reception Manager / Head Receptionist

Job Title: Reception Manager / Head Receptionist
Hours: 42.5 hours per week, 5 days out of 7 days
Pay: £32,000.00 per year

At Bromley Court Hotel, we are proud of our rich 200-year history and years of experience offering comfortable surroundings, superb food and personal service to all our guests, whether they are holidaymakers, business travellers, or are visiting us for a special occasion.

We are recruiting for a full-time Hotel Reception Manager / Head Receptionist. This is a permanent role to include weekends and be able to work both early and late shifts.

Key responsibilities include overseeing check-in/check-out of guests, handling inquiries and special requests, and managing a reception team. Ensuring a smooth and efficient guest experience:
• Guest service: Lead and inspire the reception team to provide a warm, attentive, and seamless guest service experience.
• Operations management: Manage all front desk operations, including check-in/check-out. guest inquiries and supporting reservations.
• Team leadership: Schedule staff to ensure adequate coverage, especially during peak times, and oversee the reception team.
• Problem-solving: Handle guest complaints and special requests, such as room service, taxi bookings, or wake-up calls.
• Sales and promotion: Use sales skills to promote additional hotel services and facilities.
• Reporting and analysis: Work with senior management to improve service standards through performance analysis and reporting.

Required skills and experience
• Leadership: Demonstrated ability to lead and motivate a team.
• Customer service: Strong focus on providing excellent guest service.
• Operational knowledge: Experience in managing front desk operations, supporting reservations, and guest relations.
• Technical skills: Proficiency with property management systems, booking and reservation systems is required.
• Communication: Excellent communication and interpersonal skills.
• Experience: A minimum of two years in a similar role is required.

Job Types: Full-time, Permanent

Benefits:
• Company pension
• Free parking

Work Location: Onsite

Please click ‘Apply’ to forward a copy of your CV.