AI & Automations IT Apprentice

Assist in designing, building, and testing automation workflows using platforms such as Microsoft Power Automate, n8n, and custom APIs Support the integration of AI tools and large language models (LLMs) into internal systems and client environments Help monitor, maintain, and improve existing automated workflows to ensure reliability and performance Provide first-line IT support for client systems, including cloud services (Microsoft 365, Azure, Google Workspace) and network devices Contribute to documentation of automations, scripts, and system processes Assist senior engineers in implementing new tools and solutions to enhance operational efficiency Participate in R&D projects exploring AI-driven tools and business process automation opportunities Collaborate closely with the technical team to troubleshoot and resolve IT and automation-related issues

Training:

Why choose our AWS Cloud Support Specialist Level 3 programme?

The AWS Cloud Support Specialist apprenticeship allows you to recruit fresh cloud talent or upskill your existing workforce to become work-ready first-line IT support, specialising in AWS and cloud management. An AWS Cloud Support Specialist’s role is desk-based and revolves around system user queries and resolving faults in a helpdesk environment. AWS Cloud Support Specialists are expected to rectify or escalate faults swiftly, to mitigate internal and external impact.

The AWS Cloud Support Specialist Level 3 Apprenticeship enables the apprentice to:

Understand how to carry out a methodical approach to problem -solving Become aware of the key organisational, cultural and health and safety considerations required by AWS Cloud Support Specialists Comprehend core networking principles, including network addressing, Cloud, Virtualisation and Security Gain a fundamental understanding of operating system concepts in cloud-based environments

Grasp the concept of cloud-enabled systems, secure integration, disaster recovery, principles of test plans and automation tools.

Tools and technologies learned:

Learners will learn to use AWS

Training Outcome:

You will work closely with the IT Tech team and management, gaining the skills and experience to progress into an Apprentice Automation Engineer or IT Systems Technician role

 

Upon successful completion of the apprenticeship, there may be an opportunity to secure a full-time position if available at the time with continued professional development, vendor certifications, and exposure to cutting-edge AI and automation technologies.

Employer Description:

At Iconology Ltd, we are a forward-thinking Managed Service Provider (MSP) based in Kent, delivering outstanding IT, automation, and AI-driven solutions to clients across diverse industries.

 

At Iconology, dedication and initiative are recognised and rewarded. As our business continues to grow, so do the opportunities for career progression and personal development. If you’re passionate about technology, automation, and innovation — and you’re eager to learn in a fast-paced, team-driven environment, apply today!

Working Hours :
Monday - Friday, 9.00am - 5.30pm (out-of-hours may be requested with notice as overtime).

Skills:
Communication skills,IT skills,Problem solving skills,Analytical skills,Team working