IT Support Apprentice

Based primarily on a customer site, with supervision, this is a varied and interesting support position which allows the successful applicant to:

Gain first line support and troubleshooting experience Develop the required soft skills to be able to deal with people at all levels within organisations Work at a number of client sites over a period of time Develop time management skills Work within real world IT situations Deal with both end user and server administration tasks Work with software and equipment from HP, Cisco, VMWare and Microsoft in both physical and virtual environments Be a valued member of a small team

Key responsibilities will be:

To provide responsive IT support to client requests To provide proactive IT services To add value to the IT provision provided by the company

Training:

On the apprentice's successful completion of the End-Point Assessment (EPA), the apprentice will receive the following:

Level 3 Information Communications Technician Apprenticeship Certification

This apprenticeship is recognised for entry on to the Register of IT Technicians and those completing their apprenticeships are eligible to apply for registration.

The apprentice will attend the training in an online classroom with their designated JBC trainer.

When the classroom training takes place will be agreed at the induction meeting between employer, apprentice and JBC Skills Trainer/Mentor. We advise a bi-monthly approach to each module.

Full days will be required on the training weeks, and the apprentice must be in a quiet, suitable environment for learning to take place. This can either be in the workplace or at home. The class sizes are small (max 10 learners) so that discussions and assessment can take place between apprentices, peers and trainers.

The Information Communications Technician modules are:

Cloud Fundamentals (5 days) Networking Fundamentals (5 days) Mobility and Operating System (5 days) IT and Business Principles (5 days)

Training Outcome:

Possible progression to a level 4 apprenticeship and ongoing career development and progression opportunities upon completion of the apprenticeship. 

Employer Description:
Fluid is an established provider of network infrastructure, support services and cloud solutions to UK based SME businesses. Fluid designs world-class infrastructure solutions that solve complex WAN, LAN, Wireless and Security challenges. Our highly-skilled technical team and subject matter experts can help you achieve your evolving business needs.

Working Hours :
8am - 4:30pm Monday - Friday

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative