Apprentice Sales Administrator

Purpose and impact:
You will play a pivotal role in recruiting learners, ensuring that they are provided with information, advice and guidance to allow them to make an informed decision relating to their learning journey. You will ensure that Realise match the right learner to the right programme.  You will be the first point of call for our referral partners when they contact Realise by telephone and email. You will allocate learners to courses based on suitability.

The Role 
Whilst we can’t promise that every day will be the same, your key responsibilities are likely to be: 
• Ensuring learners receive a fast, friendly, and professional first impression of our organisation — feeling supported and motivated from the very first contact.
• Demonstrating friendly, engaging and welcoming behaviours with our referral partners and stakeholders.
• Undertaking Right Learner Right Programme telephone calls and any further reminder calls ahead of course commencement.
• Contributing to the smooth running of the business development team, through your organisational skills, communication, and attention to detail.
• Accurately maintaining data and records held on our learner system.
• Providing an efficient, caring and committed service to our learners, ensuring they will move confidently from referral source into learning.
• Ensuring all potential learners are advised of the correct identification and right to work evidence required to join a course.
• Establishing excellent knowledge of, and working within, the parameters of funding rules to maintain compliance levels.
• Representing Realise at events where potential learners, employers and referral partners may be present.


At Realise, we believe in nurturing a positive work environment where our employees thrive both personally and professionally. We understand that a fulfilling career goes hand-in-hand with a balanced and enjoyable life. That's why we offer a wide range of benefits designed to make your time with us as rewarding as possible. Here's a glimpse of what you can expect when you join our business:

• Birthday leave
• Generous annual leave - 25 days
• Health Shield cashback scheme
• Exclusive discounts
• Flexible work options
• Employer contributory pension

Training:

Your full role and responsibilities will be set out by your employer. They will provide you with all of the on-the-job training you need to up-skill in your role, and your 20% off-the-job learning will be incorporated as part of your working day.
You will be working towards the Business Administrator Level 3 apprenticeship standard, which includes:
•Knowledge, Skills and Behaviours
• Business Administrator L3 Apprenticeship Standard
•Functional skills in Maths and English if required
This will be delivered by your dedicated training provider, Realise.

Training Outcome:

Realise has many opportunities to develop and progress throughout the organisation.

Employer Description:
We specialise in delivering apprenticeships and adult learning programmes across England. Our programmes include Health and Social Care, Early Years, Management, Human Resources, Learning & Development, Retail, Customer Services, Business Administration, Passenger Transport and Hair. Through our experienced trainers and coaches, we work collaboratively to deliver meaningful training experiences. We are proud to work with a diverse range of employers every day and help make a positive contribution to society and the economy. Realise is a collection of nearly 500 knowledgeable professionals who deliver inspiring and meaningful training programmes. Our people-centred culture helps us inspire over 10,000 learners a year.

Working Hours :
37.5 hours per week Monday to Friday, shifts TBC.

Skills:
Administrative skills,Attention to detail,Communication Skills,Customer care skills,Friendly,Initiative,IT skills,Non judgemental,Organisation skills,Problem solving skills,Team working