IT Support Apprentice

Key Responsibilities

Accountabilities:

To provide IT support, using telephone, remote access and/or by attending site, to our nurseries and support services To ensure all our nurseries have adequate Wi-Fi and communications responding quickly to any issues arising To respond to requests for IT support, maintaining records on work undertaken, as and when required To respond sensitively and professionally in supporting and maintaining good relationships with colleagues and all contacts who work in partnership with the Company To carry out routine network maintenance tasks, e.g. maintaining user network accounts, including email accounts, installing hardware and software as necessary, maintaining computer peripheral equipment such as printers and scanners, checking and configuring new computer equipment for users, ensuring anti-virus software is installed on all devices, etc. To assist in the maintenance and support of all management information and finance systems and associated modules To proactively support the adoption of new technologies, as appropriate To assist with the installation and testing of new software and making the software available to appropriate users To be familiar with all Health and Safety issues relating to the use of IT equipment, raise any Health and Safety concerns To be aware of, and work within the Company's Health and Safety policies, relating to the working environment and building security, reporting any issues promptly To work within the provisions of the Data Protection Act 1998 & GDPR 2018, observing strict confidentiality in relation to all aspects of work undertaken To contribute to a risk assessment around the use of equipment Maintain an update asset register of all hardware To maintain/update IT audit of all hardware and software, and particularly licences associated with the hardware. Be responsible for ensuring the organisation always has legal licences for software used Travel to nurseries for the proper performance of these duties to be undertaken from time to time

Training:
Information Communications Technician (IT Support) Apprenticeship Level 3 Functional skills in maths and English Level 2 if required

Training Outcome:
Ongoing training and development

Employer Description:
At Partou, childcare is more than just a job; it's a journey - one where every child leads us in a unique new direction. As part of the largest childcare group in the Netherlands, we have access to world-leading research, resources, and expertise to help you develop your skills and create a positive impact on the development of the next generation, as they lead us into a better future.

Working Hours :
Monday to Friday (09:00- 17:00)

Skills:
Team Working,Organisation Skills