Service Desk Apprentice

Answer incoming calls promptly and professionally on a busy customer service line. Direct calls to the correct team members or departments Book and schedule customer maintenance appointments Input and update information accurately using our company CRM system. Produce simple documents and spreadsheets using Microsoft Word and Excel Work closely with the customer service team to ensure smooth and efficient operations Build relationships with our engineers, regularly checking in on their day and ensuring they have the information and equipment they need Build knowledge of all customer accounts with a view to future progression into Key Account support

Training Outcome:

Upon successful completion of the apprenticeship programme there may, where available, be the opportunity to become an accounts manager.

Employer Description:
We are a trusted provider of fire and security solutions, delivering high-quality service and support to customers across the region.

Working Hours :
Monday to Friday 8.30am to 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Patience