Resident Liaison Officer

Resident Liaison Officer (Passive Fire Protection) - £30,000 per annum - Permanent  Passive Fire Protection
Location: Central London 
Employment Type: Monday - Friday, Full-Time

Are you a people-focused professional with a passion for supporting residents through essential building safety improvements?
CBW is looking for a confident, organised, and compassionate Resident Liaison Officer (RLO) to join our growing Passive Fire Protection team. You’ll be the face of our fire safety projects, helping residents understand the works taking place in their homes and ensuring work is carried out smoothly, safely, and respectfully.

About the Role As a Resident Liaison Officer, you will be the key link between site teams and the residents affected by passive fire protection works, including firestopping, fire door upgrades, and compartmentation improvements. Your role is essential in ensuring clear communication, minimising disruption, and maintaining trust throughout the project.

Key ResponsibilitiesBe the first point of contact for residents during passive fire protection works

Explain the nature of fire safety works clearly and confidently

Arrange and manage access appointments with residents

Support vulnerable residents and handle concerns around safety, disruption, or noise

Work closely with site managers and operatives to coordinate daily activities

Keep detailed records of visits, communications, complaints, and resolutions

Ensure all homes are left clean, secure, and compliant following works

Gather resident feedback to help us improve our service

What We’re Looking ForExperience as an RLO, Housing Officer, Customer Liaison Officer, or similar

Excellent communication and interpersonal skills

Strong organisational and admin abilities

Ability to handle sensitive conversations and work with vulnerable residents

Background in construction, social housing, or fire protection 

What's on offer?Work with a dedicated team committed to improving building safety

Opportunities for training and development in passive fire protection

A supportive and collaborative work environment

How to Apply If you’re passionate about delivering great customer care and want to help make homes safer for residents, we’d love to hear from you.
Apply today by sending your CV to Stacey at CBW Staffing Solutions.