IT Apprenticeship

Providing 1st line support (with occasional 2nd line support where applicable) to both internal and external customers. Monitoring ticket queue via our Freshservice ITSM tool. Working in a team of specialist engineers and consultants delivering managed infrastructure services, consulting projects, and tiered support services for clients. Collaboration with business units and stakeholders across the commercial and technical teams to support proposals and client solutions. Documenting processes and technical guides where applicable. working with housing clients supporting with command trips, laptop wipes and starters / leavers. You will be part of a team providing operational and delivery for the on-premises and hosted technologies and services provided by HTG.

Training:

Learn by doing with our technical training. You’ll put theory into practice with hands-on activities in six 2-day SMART Classroom sessions. Unlike traditional education, our apprenticeship training doesn’t simply teach for the test. Our exam-free programme and project-led approach gives you the skills employers are looking for.

In this role, you’ll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships.

Training Outcome:

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.

Employer Description:
At HTG, we believe in that winning combination: teamwork and technology. We are committed to solving for the customer. We promise to guide our clients along a clearly-defined digital roadmap with ambitious goals in mind. Our clients love that we deliver real, measurable change. And we love making a difference!

Working Hours :
Monday – Friday 9 AM – 5 PM

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working