IT Support Apprentice

Provide Tier 1 and supervised Tier 2 IT systems support for the company’s users, devices, and internal network services, escalating complex issues as required Assist with employee onboarding and offboarding, including provisioning equipment, configuring access permissions, and documenting asset inventory Support the purchase, setup, and installation of IT equipment as required Maintain an accurate inventory of all technology assets, ensuring updates to asset management systems Assist in developing, documenting, and managing processes for supporting the IT environment holistically, including but not limited to workstation deployment, system access management, software patching/upgrades, and management of cloud services Help manage service accounts and vendor contracts (e.g. internet, phone, printer) Contribute to maintaining documentation of the company’s technology architecture Research and suggest service enhancements to improve efficiency and user experience Support the implementation and maintenance of the company’s ISO 27001 Information Security Management System and ISO 27701 Privacy Information Management System Assist with cyber security initiatives such as endpoint management, access control, and awareness activities Assist with privacy and cyber client engagements as required Ensure compliance with GDPR and UK data protection regulations in all IT operations Collaborate closely with the Tech Ops Manager and US Tech Ops team to maintain global standards and support cross-region initiatives

Training:

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

Learn on-premises and cloud-enabled technologies and services Learn technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

Training Outcome:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Employer Description:
Special Projects and Services Limited (SPS) is a UK-based security and risk management company founded in 1991. Operating globally, SPS provides crisis response, risk assessment, medical operations support, and project management in high-risk or complex environments. Known for its expertise in global assistance and specialist security operations, SPS was acquired by Concentric in 2025, strengthening its position as a trusted provider of integrated risk and crisis management solutions.

Working Hours :
This role is a hybrid working remotely from a home office and the SPS Hereford corporate office. Days and hours of work are Monday through Friday. Evening and weekend work may be required as job duties demand. This position requires up to 10% travel.

Skills:
IT skills,Attention to detail,Problem solving skills