Enrolment & Customer Liaison Apprentice

Manage the full enrolment workflow for apprenticeships and other programmes, ensuring documentation is complete, accurate, and submitted on time. Complete eligibility checks in line with apprenticeship funding rules and legal requirements (e.g. right to work/residency, prior learning and qualifications, employment status/hours, employer levy/non levy status). Coordinate initial assessments and diagnostics (e.g. English/Maths and vocational diagnostics), ensuring outcomes inform the Individual Learning Plan (ILP) and additional support where required. Deliver enrolment meetings (1:1 or small group) that cover programme structure, expectations, KSBs, off the job training, functional skills, safeguarding/Prevent, equality, health & safety, data protection, assessment and EPA timelines. Liaise with internal teams to secure a smooth onboarding, including SENCO for SEND/learning support needs and assessors/tutors regarding employer/learner requirements. Set up and maintain accurate learner records across MIS/CRM and e portfolio systems (e.g. PICS, SmartAssessor, internal spreadsheets), including evidence packs and ILR fields. Ensure robust IAG at point of entry, including recognition of prior learning (RPL) and appropriate programme placement/level. Produce and issue compliant paperwork (agreements, commitment statements, training plans) and obtain all required signatures and consents. Always uphold GDPR and data security standards.

Training:

Your training will take place within your workplace, and will generally be structured through having 1 day/week allocated to your apprenticeship duties, with regular support from your assessor/tutor and internal mentors.

Training Outcome:

After completion of the apprenticeship, we would be looking to continue working with the applicant to further develop them in-line with their own desired career progression, as well as our vision for their business.

We hope to see a continued drive to support the business in its growth and development, leading to increased responsibilities within the team, with potential of newer opportunities arising as the organisation continues to expand.

Employer Description:
TrainPlus is a training provider committed to providing a quality educational service meeting the needs of both individuals and organisations by offering bespoke training. ​Our mission is to inspire learners to achieve excellence. Our aim at TrainPlus is to be responsive to the needs of our customers by carrying out skills gaps analysis addressing local, social, economical and technological factors.

Working Hours :
Monday to Friday, 8.00am to 4.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience