Aftersales Executive (Hybrid Working)
I have a fantastic opportunity for an Aftersales & Operations Executive with a keen eye for detail to join an established travel company in London.
As an Aftersales Executive you will be dealing with back-office amendments and providing an excellent customer service to the travel trade.
If you are looking for a new challenge and to further your Operations experience within a fast-growing travel company and be rewarded with a competitive salary, flexibility to work from home, fantastic benefits and great working hours, please apply now!
DUTIES AND RESPONSIBILITIES:
• To resolve issues raised by telephone calls or emails from travel agents quickly and efficiently • To amend or cancel reservations and to effectively action these requests • Amending flying dates, up grading tickets, route changes, name changes, refunds and seat/meal request• Amend hotel, car hire and transfer reservations • To investigate and understand issues relating to requests from travel agents• Delivering first class, professional customer service• Resolve customer queries regarding products and services quickly and efficiently• Taking ownership to provide suitable solutions to problems • Liaising with suppliers regarding reservations • Obtaining customer information to complete bookings to a high standard• Dealing with queries from other internal departments • Assist and supporting other members of the team and management as and when required
• A good long-haul geographical knowledge• Previous travel industry experience• Previous GDS system experience • Excellent attention to detail and accuracy• Willingness to support other team members• Experience in dealing with both customers and suppliers• Excellent communication skills and telephone manner• Able to work on own initiative and take ownership for completing tasks• Good knowledge of MS Word and MS Excel
• Successful applicant can expect a competitive package of £25,000 + bonus
• Monday -Friday: 9:00am - 6pm / Saturday: 10am-5pm; (1 in 4 Saturday's)
If you have previous travel sales experience and would like to be considered for this excellent opportunity please send your CV to firstname.lastname@example.org or click on Apply and follow the on-screen instructions.