Customer and Stakeholder Coordinator Advanced Apprentice - Warwick

As a Customer & Stakeholder Engagement Advanced Apprentice at National Grid you’ll be part of our Customer Network Development (CND) team, playing a key role in connecting homes, businesses, and communities to the energy network.   

Within this role, you will contribute to National Grid’s mission to enable the energy transition and support a more sustainable future. The Customer Network Development (CND) team is actively redesigning how customers are connected to energy, focusing on reducing lead times and improving customer satisfaction. The team is committed to building and maintaining strong relationships with customers and industry partners. As a Customer & Stakeholder Engagement Advanced Apprentice, you’ll play a key role in driving this innovation and helping shape the future of energy connections. Within this role you, you’ll gain experience in enhancing the customer and stakeholder experience including:

Providing support to enhance customer and stakeholder engagement by managing complaints, maintaining customer data, and contributing to performance reporting. Assisting in key projects and initiatives, including the Quality of Connections customer satisfaction incentive and stakeholder engagement plans. Facilitate customer journey workshops and help design processes that improve overall experience and satisfaction. Ensure compliance with business management systems and contribute to continuous improvement efforts. Provide flexible team support, helping coordinate activities that align with the wider strategy to enhance customer and stakeholder interactions.

Stakeholder and site-based meetings are likely to occur in this role too which may involve travelling to locations that are not your office base. Whilst you do not require a driving license for this role you will be required to ensure that you meet travel requirements to Eakring etc. as required for training, this can be through means of public transport if you do not drive.

Training:
Level 3 Customer Service Specialist

Training Outcome:
To be determined

Employer Description:
National Grid is at the heart of the energy future, and our people are at the heart of National Grid. We’re 30,000 colleagues strong.  In the UK, National Grid don’t generate or sell energy – we join the dots to get energy from A to B. From making a cup of tea in the morning, to keeping the lights on in hospitals, our electricity network puts power in the hands of people. Without it, the world as we know it would grind to a halt.  The world of energy is changing beyond recognition as we focus on building a cleaner, greener future. Working at National Grid, you won’t just be touching the lives of almost everyone in the UK – you’ll be shaping the way we use and consume energy for generations to come. Net-zero targets are transforming the way we work and increasing the scope of the positive impact we can make. Right now, we’re looking for apprentices to join us.  Our people in Network Services work across a number of teams to keep the lights on for our customers. They might be helping a customer who has lost supply or supporting a developer building a multi-million pound project. They maintain a 24/7 service from faults and maintenance, asset replacement to new connections, working outdoors with underground cables, overhead lines and substations that operate between 230 and 132,000 volts, their work is critical to everything we do.

Working Hours :
Monday – Friday, daytime hours (08:00 - 1600, 09:00 - 17:00)

Skills:
Communication skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Number skills,Analytical skills,Logical,Patience,Adaptable,Safety,Reliable,Responsible