Senior Customer Care Administrator

Customer Care Supervisor

Job Type: Full Time, Permanent

Location: Woolpit, Bury St Edmunds

Working Hours: 37 Hours Per Week, Monday – Friday

Salary: Excellent salary based on experience

Benefits:

A friendly working environment with a great team to work with

A variety of company benefits

Portico GB Ltd is a leading subcontractor to the new build industry based in Woolpit near Bury St Edmunds who supply and install windows, doors, conservatories and wardrobe systems to the new build sector.

Are you an organised and detail-oriented professional with a passion for efficiency and excellence? Do you thrive in a dynamic environment where every day brings new challenges and opportunities? If so, we have the perfect role for you.

Key Responsibilities:

Supervising the members of the customer care team to ensure that daily tasks are achievedAssigning workloads as required to ensure the KPI’s are metReporting to our customers on the progress of their customer care accounts on a weekly basisAssisting with booking appointments with customers in occupied propertiesCoordinating with our Service Engineers to attend appointmentsRaising delivery notes and invoicesUpdating information on to our systems for feedback to the principle contractorsDealing with incoming calls and email enquiries in a professional and friendly mannerTaking information from the SAPs system and updating jobs on our and the principal contractor’s systemManaging your own workload as well as working with the team to ensure the workload is coveredOverseeing the completion of invoicing in the department

Person Specification:

Previous experience in a customer care or administrative role is essentialExperience within the new build industry would be an advantageYou must be very organised with good attention to detailYou will be a personable and adaptable individualStrong interpersonal and communication skills via email and telephoneAble to work well within a team as well as independentlyGood time managementExcellent computer skills including Excel, Sage experience would be an advantage however training will be givenBe able to handle multiple tasks in a fast paced environmentBe able to meet deadlinesBe able to delegate work effectivelyBe able to support other team members to ensure tasks are complete in a timely, efficient and accurate manner