Apprentice Level 3 Financial Services Administrator

Answering the telephone in timely manner. Taking messages and handling calls professionally. To provide an efficient and effective administration support function to the sales and operations team. Handling sensitive and confidential information, including data entry. Phone operation dealing with telephone enquiries both inbound and outbound in a professional manner. Maintain and update manual and computerised records/management information systems Undertake word processing tasks. File/store/record data and information in line with procedures. Administering and processing enquiries, referrals, and other requests in line with procedures. Use of various IT systems. Including good knowledge of the Microsoft Office suite Working flexibly as part of a team. Organising and supporting various events and meetings etc. Speaking to customers to obtain personal information for their finance application  Loading on customer information onto our CRM/proposal system Being able to quote customer’s finance options and using sales techniques to get the deal Negotiate with customer’s / dealers in order to win over the deal Time Management – being able to prioritise tasks and complete them in a timely manner Being able to build relationships with our dealers and customers

Training Outcome:

At the end of completion there will be the opportunity to grow within the company.

Employer Description:
Welcome to Q Finance! The UK's fastest growing motor finance broker. Established in 2013, multi award winning, good, poor and bad credit specialists. UK's most extensive panel of funders for car and commercial vehicles.

Working Hours :
Monday to Friday 9:00am to 5:30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Initiative,Time management,A can do attitude,Microsoft packages