Reception Apprentice

Apply practice policies, standards, and guidance. Maintaining confidentiality and the protection of personal and sensitive data.

Communicate effectively with staff members, patients, carers and external services.

·       Answering the phones and actioning requests.

·       Liaising with the clinical team and other members when needed.

·       Complete tasks allocated by management.

·       Maintaining and monitoring the appointment system.

·       Taking messages and passing on information.

·       Filing and scanning paperwork.

Training:

Level 2 Customer Service Practitioner., including Functional Skills in English and maths if required

Apprentices will be allocated a Trainer Assessor and training will be
planned and delivered in conjunction with the employer to meet
the individual needs of the apprentice.
The apprentice will spend 20% of their working hours in off the job
activities and training.
On the job and off the job training will be delivered in the workplace.

Training Outcome:

On completion of the apprenticeship there is several learning
opportunities within the practice such as taking on specific admin
tasks to learn new skills. The right candidate could also progress
into a clinical secretary role with extra training

Employer Description:
Our values are based on trust, openness, honesty and transparency. Our aim is to put you the patient at the heart of everything we do, applying the highest standards of clinical knowledge to our practice. We want to reach every member of our practice population, delivering services that are tailored to the individual’s needs. Our emphasis is on quality and safety, and we share and learn together as a team, respecting and supporting one another in achieving our objectives.

Working Hours :
Opening hours are 8:00-18:30 Monday to Friday. Staff have set shift patterns. We are open some evenings/weekends for extended access which is optional. Staff are sometimes required to do overtime which they can either take as paid or time off in lieu

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Initiative,Non judgemental,Patience