Software Support Engineer Apprentice (Clocking Systems)

Respond to logged and escalated tickets including the acceptance and investigation through to work around or resolution, always keeping the customer informed of progress. Investigate, analyse and problem solve problems using SQL and other diagnostic tools and methodologies. Conduct root cause analysis on identified problems and investigate potential permanent fixes. Provide input to knowledge base documentation based on support ticket trends and issues. Make recommendations for best practice changes. Carrying out remote software installations, system upgrades and training remotely.

Training Outcome:

The opportunity may offer a permanent role upon completion of the apprenticeship depending on performance and availability.

Employer Description:
The UK’s Leading Time & Attendance Specialists with Over 50,000 Satisfied Customers. At Clocking Systems, we blend a tradition of excellence in customer service with cutting-edge technology. We have pioneered a unique collection of employee time management products and exclusively represent some of the world's top manufacturers.

Working Hours :
Monday to Friday. Shifts to be confirmed.

Skills:
Communication skills,Analytical skills,Team working,Troubleshooting skills,Diagnostic skills,Strong customer service ethos,Able to work on own initiative,Written communication skills,Able to work tight deadlines