Technical Customer Services Specialist Apprenticeship

As a Technical Customer Service Apprentice, you’ll be the first point of contact for customers, helping to solve technical issues and providing exceptional support. You’ll also learn how to configure technology solutions, preparing them for end users, whilst gaining practical experience and completing your apprenticeship training.

Key Responsibilities:

Provide first class technical support to customers via phone, email, and other channels.
Assist with troubleshooting and resolving technical issues efficiently and effectively.
Learn and carry out the configuration of technology systems for end users.
Collaborate with internal teams to ensure seamless delivery and customer satisfaction.
Maintain accurate records of support requests and resolutions.

Training:

Teaching and learning the skills, knowledge and behaviours within Customer Services

Training Outcome:

The company plan to offer long term career opportunity on successful completion of this apprenticeship.

Employer Description:
From small guest houses to large hotel chains, our digital solutions give you the benefits of a high quality picture, more viewing choice and, therefore, more appeal over your competitors. Furthermore, our dedicated Research and Development team are constantly working on new and unique technology solutions. In fact, hoteliers can now offer true comfort with home TV experiences to your guests.

Working Hours :
9am to 5pm Monday to Friday

Skills:
Analytical skills,Attention to detail,Communication skills,Customer care skills,Initiative,IT skills,Organisation skills,Problem solving skills,Team working