Digital Apprenticeship - Enterprise technology

Work closely with technology experts that provide bp with critical IT services. You will learn from these experts to build your own capabilities in site/software reliability principles and IT operational support techniques Grow your skills through exposure to different service areas and bring these transferable skills to support the business in leveraging the capabilities of our technology solutions Help turn our net zero ambitions into reality Improve our customer experience Contribute to the delivery of services from internal squads and external providers to ensure business performance is in line with agreed Service Level Objectives (SLOs), business outcomes, and levels of risk and resilience Ensure operational integrity and operational compliance with appropriate regulatory and internal standards Work with DevOps based models as well as traditional outcome-based services and you will develop skills in collaborating with multidisciplinary teams to identify and resolve customer pain points, inefficiencies, and blockers to delivery Provide tactical advice, training and support on core technology applications (both hardware and software) enabling the delivery of application-based products and services Assist with the planning of IT application and infrastructure change projects, implementing, testing and rolling out software and hardware relating to these change projects Interact with senior stakeholders directly, both internally and externally, and as part of both the ‘front of house’ external client/customer facing team and the ‘back of house’ internal delivery team alongside, for example, learning and development and business information services colleagues Be responsible for their own workload and will be expected to problem solve and prioritise independently. They will deliver a ‘first line fix’ service in many cases to both internal colleagues and external clients and customers. They will maintain ownership of issues (vis-a-vis the internal user/external client) even where elements are escalated to subject matter experts

Training:
This apprenticeship will be aligned to the following standard: Applications support lead / Skills England  for which the provider may be https://learn-tech.com/applications-support-lead/ , however the provider may be subject to change The formal learning will be a combination of online and in person A minimum of 6 hours of your working time will be protected for formal learning

Training Outcome:
There may be an opportunity to apply for a permanent role with bp

Employer Description:
bp is a global company that offers a world of opportunities for professionals as well as those starting out in their career. We’re guided by our purpose and ambition to become a net zero company by 2050 or sooner, and help the world get there too. What does this mean for you? It means you can expect purposeful work, world-class training and the flexibility to realize your full potential. Not to mention the chance to join a company committed to delivering more sustainable energy for all. Ready to crack on? Your perfect job match awaits.

Working Hours :
Monday- Friday Shifts to be confirmed Total hours per week: 36.25

Skills:
Communication skills,Attention to detail,Customer care skills,Problem solving skills,Analytical skills,Team working