Customer Service Advisor Apprentice

Entering the sales order on SAP. Maintains forecast and ensuring the order book is updated. Creation of credit notes for returns from customers.  Communicates clearly with customers in relation to delivery dates, possible delays and quality issues.  Records delivery problems (NOTIF) and undertakes actions in order to resolve them.  Gather the required information for item creation and fills in new item requests.  Addresses logged invoice issues with the finance department.  Ensures that customer data is well maintained and that sales administration is kept in good condition. 



Training:

This apprenticeship is delivered through work-based learning, allowing you to gain practical experience while working in a busy customer service environment. You’ll receive regular visits from a dedicated assessor, who will support your progress, provide feedback, and help you build a portfolio of evidence towards your qualification. Training is tailored to your role, ensuring relevance and immediate application of skills.

Training Outcome:

Upon successful completion of the apprenticeship, there is a strong possibility of being offered a permanent role within the customer service team. We are committed to developing talent and often retain apprentices who demonstrate enthusiasm, reliability, and a willingness to grow with the business.

Employer Description:
We are a 4th generation family business, with over 75 years experience. High investments in innovation and patented technologies with a wide range of aluminium cans and bottles.

Working Hours :
Monday to Friday 8am - 4pm.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working