Medical Receptionist Administration Apprenticeship

To provide a confidential, efficient and effective service to patients of the practice, always ensuring that patients and visitors are in no doubt that the practice is a provider of quality service in all that we do.

Main Duties

Booking, cancelling and revising appointments for patients for a variety of healthcare professionals within the health centre Registering patient arrivals within the health centre Answering the telephone, transferring calls and taking messages Taking enquiries and requests for repeat medication from patients Keeping the waiting area a safe environment for all users Dealing with incoming and outgoing post Filing patient notes (both electronic and paper) Dealing with new and temporary patient registrations Ensuring all letters and samples are ready for courier collection Updating patient demographic changes on the system Liaise with other support services when needed Any other reasonable duties

Training:
An apprenticeship includes regular training with a college or other training organisation At least 20% of your working hours will be spent training or studying

Training Outcome:
Full-time post following completion of the apprenticeship programme

Employer Description:
Cotterill's Lane Surgery is a UK GP practice providing family health services, including advice, vaccinations, prescriptions, and treatment.

Working Hours :
Monday - Friday, between 8am-6.30pm (rota in place).

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative